General Terms of Use
INTRODUCTION
Our privacy policy aims to build a relationship of trust between you and La pouponnette, by providing you with a transparent and secure experience on www.lapouponnette.com
Nathalie Bouchard / La pouponnette is committed to protecting your personal data and respecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Bill 25 (An Act to modernize legislative provisions as regards the protection of personal information).
In this policy, you will find:
- How we collect and use your data (paragraph 3)
- Your rights regarding your data (paragraphs 6 and 10)
- How long your data is kept (paragraph 5)
- Our security measures (paragraph 9)
Your data will only be kept for as long as necessary, and you can access, modify, or delete it at any time via your customer area on www.lapouponnette.com
- WHO ARE YOU?
When we refer to "you" in this privacy policy, we are referring to anyone who:
- has placed an order on www.lapouponnette.com
- has created a customer account on our site
- has browsed our site as a visitor
- WHO ARE WE?
Nathalie Bouchard / La pouponnette is a sole proprietorship registered in Quebec, Canada, under number 2280279441, represented by Nathalie Bouchard, owner and director, whose address is:
10-1262 rue Côté, Chicoutimi (Québec) G7H 6J3
Nathalie Bouchard / La pouponnette operates the website www.lapouponnette.com and acts as the data controller for your personal data.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be recorded if you visit www.lapouponnette.com using cookies, if you create a customer account on www.lapouponnette.com, place an order for one of our products or services, or agree to subscribe to our newsletters (SMS, emails).
Your personal data helps us to streamline your navigation on www.lapouponnette.com , as well as to provide you with a more personalized experience. This allows us to properly process your orders, make installment payments available, prevent fraud, issue necessary refunds, and manage your customer reviews.
3.2. Your navigation on the site www.lapouponnette.com
In order to allow you to browse www.lapouponnette.com , we process your data based on your consent.
3.3. Processing your orders
We use your data to manage and process your orders.
Our use of it serves to manage mediation, customer relations (and those through social networks), our after-sales and distance selling services, our marketing and commercial prospecting actions for www.lapouponnette.com, as well as for the management, deliveries, and transportation of orders.
The execution of the contract between both parties (you and us) is the legal basis for processing this data.
Nathalie Bouchard's legal obligation / La pouponnette is the legal basis for processing, concerning the management of product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is the basis for implementing "flash" payment.
3.4. Installment payment
For orders eligible for installment payment and for certain customers, your data is processed to offer you this type of payment. The execution of the contract between both parties is the legal basis for data processing. However, your consent remains the basis for processing your bank details.
3.4.1 Klarna — coming soon
To offer you Klarna's payment options, we will need to transmit your personal data to Klarna, including your contact details and order details, so that Klarna can assess whether you meet the conditions to benefit from them and tailor them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer Reviews
To share your reviews with our customers and visitors and to allow you to leave your review on www.lapouponnette.com we use your data based on your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
To enable payment recovery and combat fraud, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties, as well as the legitimate interest of Nathalie Bouchard / La pouponnette, as the data controller, are the legal bases for this processing.
3.7. Nathalie Bouchard's advertising management operations / La pouponnette
Nathalie Bouchard's advertising management operations / La pouponnette are supervised through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation excluding online gambling.
The legal bases for the aforementioned mentions are the user's consent or the legitimate interest of Nathalie Bouchard / La pouponnette
4. WHERE DOES YOUR DATA GO?
Your data is used only within the framework of the operation of www.lapouponnette.com and is not sold to third parties.
However, it may be transmitted to the following service providers, strictly for the purpose of processing your orders:
- Payment processing: Shopify Payments, Shop Pay, Google Pay
- Delivery and shipping: carriers and postal services necessary for the delivery of your orders
- Customer service: customer relationship management tools
- Customer reviews: review collection and management provider
- Advertising and analytics: Google Analytics, Meta (Facebook/Instagram) to optimize our campaigns
Klarna (installment payment) — coming soon
All our service providers are required to respect the confidentiality of your data and to use it only for the purposes for which it was transmitted to them.
5. DATA RETENTION
The data collected by www.lapouponnette.com is kept for the period necessary for the purposes described in paragraph 3 of our privacy policy.
Prospects: data is kept in current archives for 3 years from the last contact.
Orders and customers: data is kept in current archives for 5 years following the end of the commercial relationship, in accordance with Canadian tax and accounting obligations (Income Tax Act).
Bank data: payment data is kept only during the transaction. It is securely managed by our payment provider Shopify Payments, compliant with the PCI DSS standard.
Cookies: the retention periods for cookies are detailed in paragraph 7 of our policy.
6. EXERCISE OF YOUR RIGHTS
6.1. You have the right to access your personal data, and to have it rectified or corrected.
6.2. You have the right to request the limitation of the processing of your data in cases provided by law.
6.3. You have the right to request the deletion of your data. Nathalie Bouchard / La pouponnette may, however, keep it for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You have the right to object to the use of your data for commercial prospecting purposes.
To unsubscribe from a newsletter, click on the "Unsubscribe" link at the bottom of each email, or contact us via the contact page of www.lapouponnette.com
6.5. You have the right to transmit instructions concerning the retention or deletion of your data in the event of death.
6.6. You have the right to data portability.
6.7. You can withdraw your consent at any time, without affecting the legality of processing carried out before this withdrawal.
6.8. You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC): www.priv.gc.ca
To exercise your rights, contact us by email at contact@lapouponnette.com or by mail at: Nathalie Bouchard / La pouponnette 10-1262 rue Côté, Chicoutimi (Québec) G7H 6J3
We will respond to you within a maximum of one (1) month following receipt of your request.
- COOKIES
7.1. What is a cookie?
When you browse our site www.lapouponnette.com, it may, depending on your choice, place a small text file called a COOKIE on your device (computer, phone, or tablet). This cookie allows the site to identify your device during your next visits, for the duration of the cookie's validity.
Only the issuer of a cookie can read or modify the information it contains.
7.2. What are cookies used for on www.lapouponnette.com?
7.2.1. Cookies issued by La pouponnette and its service providers
7.2.1.1. "Essential" Cookies These cookies are necessary for the proper functioning of the site, especially for placing orders. Without them, you might encounter navigation difficulties.
7.2.1.2. "Analytical and personalization" Cookies: These cookies allow us to optimize your browsing experience, better understand your expectations, and improve the organization of our site.
7.2.1.3. "Advertising" Cookies: These cookies allow us to show you relevant advertisements based on your interests and browsing history.
7.2.2. Cookies issued by third-party companies
Some cookies come from third-party partners who apply their own privacy policy. These cookies are not necessary for the use of our site.
7.2.3. Social media cookies
Our site may integrate sharing buttons (Facebook, Instagram, etc.) which allow these networks to identify you if you are logged in. We have no control over the use of this data.
Consult their privacy policies:
7.3. Manage your cookie preferences
You can configure your browser to accept, refuse or delete cookies. Note that refusing certain cookies may affect the functioning of our site.
- DATA TRANSFERS
Your data is stored on secure servers in Canada and the United States, in accordance with Canadian personal information protection laws (PIPEDA).
9. SECURITY MEASURES
We implement technical and organizational measures to protect your personal data. Our store complies with the PCI DSS standard for credit card payment security.
10. POLICY UPDATES AND REVISIONS
Our personal data policy will be updated as needed to always comply with the applicable regulations for the protection of your data (at least every three (3) years).
All rights reserved – April 2026