General Terms and Conditions of Sale
Terms and Conditions of Sale
Last updated: April 2026
These terms and conditions of sale (T&Cs) govern all sales made on the lapouponnette.com website. By placing an order, you unreservedly accept the present conditions.
1. General Information
Seller: La pouponnette
Address: Canada, Quebec
Website: lapouponnette.com
Contact: contact us
2. Products and Prices
2.1 Products
The products offered are those listed on the lapouponnette.com website. We reserve the right to modify our catalog at any time.
Photographs and descriptions are as accurate as possible but may show slight variations from the actual product.
2.2 Prices
All prices are displayed in Canadian dollars (CAD), plus applicable taxes, unless otherwise indicated.
Prices may be changed at any time, but confirmed orders will be billed at the price in effect at the time the order is validated.
Delivery costs are indicated before the final validation of your order.
3. Order
3.1 Order Process
To place an order, you must:
- Select your products and add them to the cart
- Check the contents of your cart
- Enter your shipping and billing information
- Choose your delivery method
- Choose your payment method
- Validate your order after checking all information
3.2 Order Confirmation
Once your order is validated and payment is accepted, you will receive a confirmation email containing your order summary and an order number.
3.3 Availability
Our offers are valid while stocks last. In case of unavailability of a product after you place your order, we will inform you as soon as possible and offer you a refund or a replacement product.
4. Payment
4.1 Payment Methods
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Other payment methods available during the ordering process
4.2 Security
All transactions are secure and encrypted. Your payment information is never stored on our servers.
4.3 Billing
Payment is due immediately upon order. Your account will be debited upon validation of your order.
5. Delivery
5.1 Delivery Area
We deliver to Canada and the United States.
5.2 Delivery Times
Delivery times are indicated as an estimate when you place your order. We make every effort to meet these deadlines, but we cannot be held responsible for delays due to carriers or circumstances beyond our control.
5.3 Delivery Costs
Delivery costs are calculated based on weight, dimensions, and destination. However, they are clearly indicated before the validation of your order.
5.4 Receipt of Order
Upon receipt of your package, please check its condition. In case of apparent damage, please refuse the package or make reservations with the carrier and contact us immediately.
6. Right of Withdrawal and Returns
In accordance with Canadian consumer protection laws, you have a right of withdrawal. For more details on our return and exchange policy, please consult our Shipping and Returns Policy .
7. Guarantees
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with Canadian laws.
In case of non-conformity, you can request the repair, replacement, or refund of the product.
8. Liability
La pouponnette shall not be held liable for:
- Non-performance of the contract in cases of force majeure
- Indirect damages resulting from the use of the products
- Misuse of products not in accordance with instructions
9. Intellectual Property
All elements of the lapouponnette.com website (texts, images, logos, videos) are protected by copyright. Any reproduction without authorization is prohibited.
10. Personal Data Protection
Your personal data is processed in accordance with our privacy policy and Canadian personal data protection laws (PIPEDA).
11. Governing Law and Jurisdiction
These General Terms and Conditions of Sale are governed by Canadian laws. In case of dispute, Canadian courts shall have sole jurisdiction.
12. Modification of the General Terms and Conditions of Sale
We reserve the right to modify these General Terms and Conditions of Sale at any time. The modifications will be applicable upon their online publication. We encourage you to consult this page regularly.
13. Contact
For any questions regarding these general terms and conditions of sale, please contact us.